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Frequently Asked Questions

Find the solution to the most common doubts.

What payment options are available?

You can pay with credit / debit card (VISA, MasterCard or American Express) or Paypal.

Can I pay in my local currency?

The platform allows paying in euros (€) and dollars ($). You can change your currency in the left-lower area of this website (footer).

When will the course begin and how long will I have access?

You choose when to start. When you buy the course, you will have access linked to your user (email account). You can take the time you need to do it, your access is unlimited.

Can I download the videos lessons?

No, videos are only accessible from the platform, but you can access ondemand.solidq.com/ from any device. You only need an internet connection.

Can I access from multiple devices?

Yes, but remember that course’s licenses are individuals. It can not be shared between different users. If the system detects that the course is shared, it could proceed to block it.

How do I download the certificate of completion?

The certificate of completion will be available on the course page when you have completed the quizzes.

Are there any discounts for groups?

If you want to acquire the same course for several users, write an email to ondemand@solidq.com. Discounts will be made from 5 users. If you have another training need in your company, please consult the courses available at training.solidq.com or contact us.

I need a receipt.

Once the purchase is completed, you will receive a purchase proof in your email. In a few days, we will send you the invoice to that email address. If you want to make any clarification about it, please write to ondemand@solidq.com with your request and purchase information.

I have problems accessing my courses.

For technical questions, please write to odsupport@solidq.com. Our team will contact you as soon as possible to solve it.